Terms & Conditions

When accessing this website you agree to all terms and conditions. The Dashing Chicago website is provided solely for personal, non-commercial use. The use of this website for any commercial purpose is not allowed.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping

All delivery times shown on the website are an estimate and we do everything we can to meet these times, but sometimes delivery time can differ from what is stated depending on conditions out of our control – especially during the Covid19 pandemic.

Estimated delivery times:

United States UPS: 2-5 business days;
Europe: 5-8 business days;
Rest of the world: 5-10 business days

Shipping costs:
Standard Ground shipping via UPS in the US is $18.

Please contact order@dashingchicago.com at any time if a delivery date has passed the estimated delivery time, or if you have any other questions regarding shipping. If you for any reason have received a damaged product or an item which does not correspond to your original purchase, please also contact us at order@dashingchicago.com as soon as possible or the latest within 24 hours from the date of received delivery. We will of course arrange a free return for you. We do not take responsibility for items that are lost during a return delivery.

Any unclaimed packages which are returned to us will be charged with the actual cost of the return shipping.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk; it is not advisable to be making decisions without consulting primary, more accurate, more complete or more timely sources of information, by contacting us directly on contact@dashingchicago.com.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service & Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products & Services

All of our products and services are for personal use only, re-selling of our products or commercial usage of our products is prohibited.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Exchange Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please also be advised that while every effort is taken to try to ensure that the coloring, design and style of the Dashing Chicago vendor products in the photographs displayed on the Dashingchicago.com website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. Accordingly, Dashing Chicago shall not be liable for any error or inaccuracy in the photographs or graphical representations of Dashing Chicago products displayed on the Dashingchicago.com website. If you have any questions about the products, you may of course contact our customer service by email.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. There is no warranty on any of our products when worn or if the order is beyond the exchange and return window as all products are subject to regular wear and tear.

Purchase - Availability

Our offers of products and prices are valid as they are on view on the Dashingchicago.com website, subject to products’ availability. In this purpose, instructions about the availability of the products will be given at the time of the ordering. 



Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the dashingchicago.com website in substitution or to cancel your order.

If you choose to cancel your order, you will be immediately refunded if your bank account has been debited, subject to banking processing time.
Dashing Chicago shall not be held liable in case of stock outage or unavailability of products.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Exchange Policy.

Purchase - Order Confirmation

At the end of the ordering procedure, you are invited to click on the “Proceed to payment” (or similar) push button. 
As of that moment of confirmation, your order is transmitted to Dashing Chicago for treatment. Your order cannot be amended or cancelled except in the expressly conditions provided for herein the Terms and Conditions of Sale or in conditions provided for the applicable law.

The confirmation of your order means your acceptance of the whole thereof Terms and Conditions of Sale.

You will be sent an order summary. 



The data registered by DashingChicago website establish the proof of the whole transaction operated between Dashing Chicago and its customers. In case of dispute between Dashing Chicago and one of its customers about a transaction made on the dashingchicago website, the data registered by Dashing Chicago shall be considered as an irrefutable proof of the content transaction.

Delivery Time - Problems of Delivery

The delivery times on the website are the most accurate estimates and the large majority of orders are fulfilled within the estimates. However, Dashing Chicago holds no responsibility over longer delivery times.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged products, etc.) by hand, if possible, on the delivery notice, and sign. 


Dashing Chicago is not liable for any delays in delivery.
If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled “Returns, Exchanges, Refunds".

Dashing Chicago is not responsible for any additional shipping costs, local taxes or duties.

Returns - Exchanges - Refunds

If you ask for an exchange, Dashing Chicago will pay the return-shipping label for re-delivery of the item(s). Only ONE exchange by item will be honored.

If you ask for a refund, Dashing Chicago will use commercially reasonable efforts to ensure that any refund will be made within 7-10 business days of receipt of the goods returned by crediting your charge or credit card.

We offer free exchanges or returns in case the shoe is not to your liking. Please contact us at contact@dashingChicago.com for a size swap or return within 5 days of receiving the goods. We will then accommodate you with the correct exchange/return address and provide you with a different sized pair of shoes or refund to ensure you are fully satisfied with your purchase.

Returns must be sent in their original condition (footwear soles show ZERO wear), and intact packaging to the following address:

Dashing Chicago, 621 S Plymouth Court, Unit 301, Chicago, IL.

You must enclose the original receipt with your returns or a copy if you are returning part of your order. For items received as a gift obtained from the dashingchicago.com website, you are only entitled to a product exchange. Only products that are in their original state, including the original packaging and receipt will be eligible for an exchange and/or return.

In order to be eligible for an exchange or return you must return the goods in original and unworn condition (please try on shoes on a soft surface to prevent sole scratching) together with the original packaging, within 5 days of receiving the goods. When these conditions are not met, Dashing Chicago is unfortunately unable to issue an exchange or refund.

Unfortunately, we cannot refund any possible duties, taxes or shipping costs that are made by us sending and returning the product(s), except for the direct shipping label cost of the one return.

The returned product/products remain your responsibility until it arrives at our ateliers.

Please be aware that products from the following categories (Exotic leathers, Horween Shell Cordovan, Special Orders), and customized and/or personalized items are unfortunately not eligible for any exchanges or returns and sales are final.

Dashing Chicago has sole discretion in determining whether the products are in original condition when returned to dashingchicago.com website. 
Dashing Chicago will not be responsible or liable if any item you wish to return to the dashingchicago.com website is lost, misdirected or delivered late, insofar as clients are supposed to bear the risks of the shipping they choose.

In-store purchases

Purchases made in our physical store must be returned within 5 days of purchase. Items can be exchanged for other merchandise or returned for a store credit against future purchases. Refunds are not issued under any circumstances for in-store purchases.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries/client surveys) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Usage

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Trademark & Copyright

The trademark “Dashing Chicago” is registered and owned by Dashing Chicago, LLC. All material (graphics, texts, logos, designs, images, data and software) is either owned or licensed to Dashing Chicago, LLC. Downloads or prints are only allowed for personal non-commercial use only provided this Copyright Notice is included in all such copies. Any modifications of the materials are not allowed. Any distribution, publication or other duplication of the materials is not allowed without the prior written consent of Dashing Chicago, LLC.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dashing Chicago, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Dashing Chicago, LLC, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
 
Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The United States of America. The courts of The United States of America shall finally settle any disputes arising from this agreement.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service can be sent to sean@dashingchicago.com at any time.